• By booking a walk or event from New Forest Walking Adventures LLP you are entering into a contract with New Forest Walking Adventures LLP.
  • New Forest Walking Adventures LLP reserves the right to cancel a booking at its own discretion. In the unlikely circumstance that a walk or event is cancelled by New Forest Walking Adventures LLP, you will be immediately informed and offered an alternative date for the walk or event. If an alternative date cannot be agreed upon a full refund will be paid.
  • Customers are advised that if you need to cancel a booking payment will NOT be refunded.
  • Customers are warned that all of the walks and events organised by New Forest Walking Adventures LLP take place over uneven, sometimes wet, ground and require you to have the necessary mobility to participate. Customers should be of reasonable fitness as walking for designated periods of time is required. If you are in doubt please seek professional medical advice. By confirming the booking with New Forest Walking Adventures LLP you are acknowledging this fact and agreeing that you and each other person for whom you book a walk or event for, has the required level of fitness and mobility.
  • Customers that make bookings for others to attend must ensure that all of the people in the booking are provided with a copy of these Terms and Conditions and are made aware of the ‘Important Information’ found on the booking confirmation.
  • New Forest Walking Adventures LLP reserves the right to refuse to allow any person booked to participate in a walk or event if -They have not been made aware of the Terms and Conditions and Important Information. – They do not have appropriate clothing/footwear for the walk or event. – They are being disruptive or jeopardising the safety and enjoyment of others. – They are refusing to comply with instructions. – They are not showing care and respect to the countryside. – Participation in the walk or event would be of detriment to the customer’s safety and wellbeing.
  • If a person is unable to participate for any of the above reasons no refund will be given.
  • Prior to participating in a walk or event each person must sign a waiver which assures New Forest Walking Adventures LLP that it will not have claims made against it for any loss or damages for which it can legally limit its liability. The waiver also requires participants to give assurances as to the state of their health in order that New Forest Walking Adventures LLP can be as certain as possible that all participants may participate safely.
  • New Forest Walking Adventures LLP will allow dogs to accompany customers on the walks or events through prior arrangement. Customers wishing to bring dogs should contact New Forest Walking Adventures LLP to discuss this. Service dogs are permitted on all walks and events.
  • New Forest Walking Adventures LLP will only use the information that you provide about yourself for the purpose of fulfilling its part of the booking, ensuring that the walk or event is carried out safely or in another way in accordance with its Privacy Policy, we do not store credit card details nor do we share customer details with any 3rd parties.
  • The receipt of full payment is deemed to be confirmation to New Forest Walking Adventures LLP that you have read, understood and accepted these Terms and Conditions as the terms on which a contract between the parties shall be governed.